Refund and Returns Policy

Blessed Heritage Hub

At Blessed Heritage Hub, we are committed to providing quality fashion products and excellent customer service. We want you to shop with confidence and enjoy every purchase.

Please read our refund and returns policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests for eligible physical products that are:

• Damaged, defective, or faulty upon delivery.
• Incorrectly delivered or different from the product ordered.
• Significantly different from the description or specifications provided on our website.

To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition, with tags and packaging intact where applicable.

2. Return Request Period

Customers must contact us within 48 hours of receiving their order to report a damaged, defective, or incorrect item.

Please provide your order number, a description of the issue, and clear photographs or videos showing the problem.

Our team will review your request and provide instructions for the next steps.

3. Non-Returnable Items

For hygiene, quality control, and product-specific reasons, the following items are generally not eligible for return or exchange unless they are faulty, damaged, incorrectly supplied, or otherwise covered by applicable law:

• Fabrics that have been cut, sewn, washed, or altered after delivery.
• Made-to-measure, customised, or personalised garments.
• Earrings and other hygiene-sensitive accessories, where applicable.
• Fragrances that have been opened or used.
• Items purchased on final sale, where clearly stated before purchase.
• Products damaged through improper use, washing, alteration, or handling after delivery.

Please inspect your order immediately upon receipt.

4. Exchanges

Exchanges may be considered for eligible items, subject to availability and approval.

If you receive the wrong size or an incorrect product, please contact us within 48 hours of delivery. We will assess the request and advise whether an exchange or another appropriate resolution is available.

5. Refunds

Refunds may be approved where an item is confirmed to be faulty, damaged, incorrectly supplied, or otherwise eligible under this policy and applicable law.

Once your request is approved, we will explain the refund process and expected timeframe.

Approved refunds will generally be made through the original payment method where possible. Processing times may vary depending on the payment provider or bank.

Where a replacement, exchange, or other resolution is agreed upon, we will communicate the details before proceeding.

6. Return Shipping Costs

If the return is due to our error, such as an incorrect, damaged, or defective item, Blessed Heritage Hub will arrange or cover reasonable return delivery costs, as agreed with the customer.

For other approved returns, any applicable delivery costs will be communicated before the return is arranged.

Original delivery charges may not be refundable except where required by applicable law or expressly agreed by us.

7. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

Cancellation requests may be accepted before an order is processed, dispatched, customised, or prepared for delivery. Once an order has been dispatched or customised, cancellation may no longer be possible.

Where cancellation is approved and payment has already been made, any applicable refund will be processed in accordance with this policy and applicable law.

8. Bulk Orders and Customised Products

Bulk fabric orders, wholesale purchases, event-related orders, and customised fashion items may be subject to specific terms agreed upon before payment.

Customers are encouraged to confirm fabric type, quantity, colour, measurements, design specifications, event details, and delivery arrangements before completing their orders.

Any special cancellation, return, or refund terms will be communicated and agreed upon in advance, subject to applicable law.

9. Event Management Services

Refunds and cancellations for event management, styling, consultation, and related services will be handled according to the booking agreement, work already completed, expenses incurred, and cancellation terms communicated before payment.

Customers should contact us as early as possible to discuss changes or cancellations. Any refund due will be assessed in accordance with the agreed terms and applicable law.

10. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us using the details below:

Business: Blessed Heritage Hub

Email: returns@blessedheritagehub.com.ng

WhatsApp: +234 705 687 8347

Please include your order number, the product name, a description of the issue, and supporting photographs where applicable.

Please do not send items back before receiving return instructions from our team.

11. Customer Rights

Nothing in this policy is intended to exclude or limit any consumer rights that cannot lawfully be excluded under applicable Nigerian law or other consumer protection laws that apply to your purchase.

12. Policy Updates

Blessed Heritage Hub reserves the right to update this policy when necessary. Any changes will be published on this page, together with the date of the latest update.

Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact Blessed Heritage Hub through our email or WhatsApp details above.

Thank you for shopping with Blessed Heritage Hub. We appreciate your trust in our brand and remain committed to serving you with quality, integrity, and excellence.